Senior Service Adviser

Job Description

You will be based in our beautiful showrooms within our service reception area . You must be of smart appearance as you will be dealing directly with customers, scheduling service work to their vehicles and informing them of any additional repairs required. You will handle administrative and customer relations aspects of service department operations.

The main job outline is as follows:

  • Interpreting customer concerns and comments and liaising with the workshop controller
  • Liaison with customers about any additional work required
  • Greeting customers and scheduling services
  • Estimating time and costs associated with repairs using our menu pricing system
  • Handling customer complaints
  • Responding to customer requests
  • Tracking the vehicle through the workshop

As a customer service advisor you will need to demonstrate:

  • A professional manner
  • Excellent communication skills, able to multi task, excellent organisational skills and good computer skills
  • The ability to gather technical information and relay it in a way that customers will understand.
  • You do not need to have had direct experience as a service advisor but previous customer facing experience essential.

Person Specification

You will be well organised and able to multi task with an outgoing personality

You will be a good team player

You will be conscientious be motivated by delivering excellent customer service, able to think out of the box

You will expect good financial rewards

How to Apply:
Apply by submitting your CV on line and in confidence ensuring we have all your contact details including mobile telephone number and personal e-mail address.

Ref: SA1

Closing date 30/06/2017
Location Mangoletsi
Benefits Contributory Pension 22 days holiday per annum plus statutory Bank Holidays
Working hours 8am until 6pm Monday to Friday and one Saturday morning in two
Salary Negotiable dependent on experience
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