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Customer Complaints Policy

At Mangoletsi we want every customer to have a great experience from when you first walk into the showroom across all departments.

Mangoletsi staff are trained in customer service skills and are eager to provide a quality service to you.

However, occasionally we may not get this quite right. Should you have occasion to raise a concern about goods or services you have received, in the first instance please email your concern to customercaremanager@mangoletsi.com.

Please state in your email the nature of your concern in as much detail as possible including, if necessary, your vehicle registration number.

Once we have your email you will receive an acknowledgment of receipt.

We will at this stage begin investigations into your concerns and endeavour to resolve your concern immediately. Should this not be possible we will contact you within 3 days with a resolution or to advise you that we require further time to reach a resolution regarding your concern, up to a maximum of 8 Weeks.

In the unfortunate event you do not agree with the resolution we have proposed for your complaint we will refer you to an Alternative Dispute Resolution (ADR) impartial body.

If your concern is of a General nature, we will direct you to The Motor Ombudsman. https://www.themotorombudsman.org

If your concern is relating to any product regulated by the Financial Conduct Authority, we will direct you to the Financial Ombudsman Service. http://financial-ombudsman.org.uk